Harlem Medical is a progressive medical services provider in the U.S. They are a multi-speciality group providing highest level of care to patients. For convenience of patients they provide primary care, specialty care, and ancillary services across seven locations. They aim to foster continual improvement in urban community health by delivering quality and accessible medical care in a cost-effective manner.
Harlem did not have a centralized Customer Relationship Management (CRM) tool to manage patient EMR/EHR and a Human Resource Management (HRM) software to manage employee data.
The absence of a CRM was often causing delay in treatment and claim settlement, affecting the overall care experience of patients. Their legacy system didn’t support functionality such as:
Harlem medical wanted to implement a cost-effective centralized CRM application, which would support:
They also wanted to implement an HRM to manage employee records and audit logs.
Implementing a CRM in a Healthcare setting involves technical expertise as well as domain expertise. DRC Systems has experience of working on such engagements with several other healthcare providers, so we knew how exactly to pursue this project, while adhering to various FDA regulations and compliances.
We proposed a PHP based solution along with other open source tools to help client to keep costs low.
Right from requirement gathering to custom development in PHP to QA we worked closely with the client to ensure there is no gap between expectations and outcome delivered. We developed a customized CRM and HRMS to be implemented across seven client locations in the U.S. It was integrated with the open source MySQL database. To enable the CRM to make and receive calls and send/receive SMS via softphone we integrated Plivo API and WebSDK.
They are very attentive and always listen carefully when you are sharing your concerns and asking question. Keep up the good work
Dr. Hemant Patel,
Harlem Medical Group
DRC Systems offers a wide range of software development services like customized software development, web application development, open source customization, product development, embedded systems and software, website designing, legacy application migration and re-engineering, SEO and SEM services.
Since 2008, DRC Systems has been providing IT solutions to clients across the globe, spanning various industry verticals. Our unique global delivery model and expert professionals, help us deliver market-leading solutions. To learn more about our services visit us at: http://www.drcsystems.com/